Banking group Capitec technical error on Nedbank’s system affected billing for thousands of customers

Banking group Capitec technical error on Nedbank’s system affected billing for thousands of customers

Banking group Capitec technical error on Nedbank’s system affected billing for thousands of customersBanking bunch Capitec said that it was working with Nedbank to repay a huge number of clients who experienced unapproved installments from their records following a specialized glitch in Nedbank’s card handling framework.

The specialized mistake on Nedbank’s framework influenced charging for a great many clients.

The two banks have guaranteed that the issue would be settled in 24 hours with the assets got back to the influenced parties.

Nedbank said that its framework was answerable for customers having twofold allowances.

It said that the reason for the extra installments originated from a value-based document from Monday which was inadvertently prepared on Friday.

Capitec’s Charl Nel said that they were working nonstop to fix the glitch, which left a portion of their customers confused.

“We are working with Nedbank to tackle this issue and to have the cash back in the customers’ records in the following 24 hours.”

The Financial Sector Conduct Authority said that it would survey the financial division’s frameworks and cycles to stay away from such examples happening later on.

  • EWN